Singapore Productivity Awards 2017
We are honored and proud to be one of the winners of 2017 Singapore Productivity Award. This awards ceremony was held at the Shangri La hotel on 24th Nov, 2017 and graced by Minister of Manpower, Mr Lim Swee Say. An initiative of the Singapore Business Federation (SBF), the Singapore Productivity Award recognizes enterprises that have demonstrated excellence in productivity
This award is a recognition of EGIS strong productivity culture in investing people, fostering innovation and efficiency, embracing new technologies, as well as, delivering superior customer service and performance. An award that serves as important enterprise role models to spur the wider business community to transform and become more productive.
With values based on respect, commitment and collaboration, EGIS focuses on safety, quality and innovation to continually advance within the areas of patient care solutions.
Believing that “customer” is a person and not an organization, EGIS’ over-riding objective is to put the customer first in every aspect of the organization. EGIS’s productivity drive concentrates largely on being customer-centric and providing quality and reliable service to our customers. The Singapore Healthcare industry is at an exciting juncture with challenges as well as exciting potential developments lying ahead. EGIS Laboratory Information system delivered on a regional or national basis is a cornerstone of the electronic medical record, representing the majority of the non-demographic, non-financial clinical data present in most healthcare institutions’ information systems. A regional or national integrated clinical laboratory information environment supported by improvements in process efficiency and effectiveness can lead to higher quality of care delivery and lower cost.
In EGIS Healthcare, we are in a Mission Critical business; our customers rely upon our software and services to ensure timely and accurately deliver of real-time clinical information to the hospital EMR (Electronic Medical Records) systems of which doctors rely on to make timely and accurate patient diagnosis. Hence, ensuring that our application system is foolproof and function reliably round the clock and ensuring minimum to near zero disruption to their clinical and business operations, is crucial to safe guarding patient safety.
The vitro diagnostics (IVD) market that we served is evolving very rapidly over the years both in term of scientific discoveries and information technologies developments, as well as, new regulatory and safety requirements. All these new developments inevitably bring about a direct or indirect impact on our customers’ workflow and patient safety, as well as, on our service and support requirements
It is therefore important for us and our customers to keep in step at all time with all these new developments and requirements in order for us and our customers to be able to take full advantage of all the new developments to better serve and protect their customers’ safety. It is through these regular meetings with our customers, we each keep in-step and update on the new developments and requirements and this in terms help in the planning and co-ordination of our works in a more efficient and productive way
In conclusion, it is through our very strong partnerships with our business partners, the fostering innovation and efficiency, embracing new technologies, and human capital retention program that we were able over the years to provide consistent and quality services to our customers and helped us grow and expand rapidly over the years.
This award serves as a greater motivation and reminder to us to thrive for greater excellence in customer service quality and productivity.