In EGIS Healthcare, we are in a Mission Critical business; our customers rely upon our software and services to ensure timely and accurately deliver of real-time clinical information to the hospital EMR (Electronic Medical Records) systems of which doctors rely on to make timely and accurate patient diagnosis.
Hence, ensuring that our application system is foolproof and function reliably round the clock and ensuring minimum to near zero disruption to their clinical and business operations, is crucial to safe guarding patient safety.
Having a partner that can quickly resolve an issue or restore interrupted clinical service is critical to managing internal expectations and maintaining high utilization. Lean on our Support specialists to help reduce unplanned downtime, promote resilience, and enhance usability throughout your healthcare IT system’s lifecycle
For more than 20 years EGIS has been a leader in delivering expert technical support to both clinical and blood banking laboratories and the customers they served. Our extensive experience combined with a strong commitment to exceptional customer service has created a reputable customer service in Singapore and the region.
Manned by well trained and knowledgeable technical specialists, we maintain round the clock, 24/7/365, uninterrupted clinical application and technical hotline service, as well as, provide on and off-site support to all our customers to address any queries or issues immediately, ensuring minimum interruptions to your clinical and business operational needs and protecting patient safety.